I’m taking billing calls now at work, and boy is that frustrating. It’s not like I have much in the way of preparedness for this stuff. I’ve been working on studying a vast new area, only to forgo using it. Instead, I was handed 4 hours of training in which I needed to have completely learned an entirely new skill, to be implemented immediately. It’s rough going, but I’m really trying to ask important questions and not assume I know how to do anything. I don’t pretend to have it all figured out. I’m gonna need some time before I get the hang of it.
But I will still keep trying hard, every day, regardless of the obstacles set against. I will surely get to resolving SOME of these billing issues, or get the ball rolling in the right direction. With hope. I think I am being appreciated for just being willing to try. I’m making the deep silence these people get come to life. I’m the only response from guided telephone menu hell. It’s sad. They just really NEED us answering their billing calls. Wait times over 2 hours is just no good.
So I had a lot to talk about when I got home. I have so little chance to share at work, I often neglect saying much of anything. I have found my desk to be the latest greatest hangout spot for any and everyone who wanders by. My little cubicle, with its chest-high partitions… it’s so very tempting to just lean in and start gabbing. I find myself entertaining at least one spectator every few minutes… and if one is there, two will surely form as others are ensnared by the clog. I don’t often have much to say, and I’m often times very busy with other tasks which need to be completed. I tried to keep myself either on the phone or doing Oracle data entry and task creation. I never really had downtime, save right at the end of the day. I was down to the last 20 minutes and that seemed to account for a day’s worth of boredom. So I have little doubt I’ll be busy again tomorrow. All day.
It’s getting to be stagnant and hot at night, not cool or refreshing like you might think. It’s balmy, and my single cover is nearly too much. I run the risk of dramatic overheating as the coolness creeps in perilously slow.