I’m not the kind to complain, really. I’m only ever alarmed when things are disproportionately wrong, like today at work when Kevin just ignored 2 calls and let someone else deal with the customer, because he was busy talking about headshots. It’s a known fact that retarded behavior is not tolerated. And this looks like a turd smudge on the face of the company. These are the sort that are directly interfacing with customers, which is good, if you know what you’re doing. If you don’t, there will be problems. I’m certain of that.
What I like to do, is when I get on the phone with a drive thru troubleshooting call, I like to imagine myself in a greasy fast food kitchen, looking for this absurd piece of vital equipment, where to find it, what size, shape and color it is, what it might also look like… you get the picture. I then tell them exactly what to do with it, and how to make a malfunctioning electronic device work again, in mere moments. It’s a satisfactory turnaround, with immediate payoffs in satisfied people who are (now) not wondering why they have a monthly subscription. Now they’re saying: hey, I’m sure glad we have that service. They just fixed my problem!
Sweet. So I get that when you do this job right, it can be totally rewarding, not frustrating, but simple. And it’s repetitive, as the same types of equipment fall victim to the same EXACT problem, because they’re all exposed to identical conditions. It’s easy to save the day when you know what you’re doing. Right? This should all make some sense, I’m not the exception.
I, rather, fall in a range with some good, hard working folk who have a mutual respect for what I do. To date, I have not had any kickback, no reprimand or castigation, rather, they prefer to point out procedural mistakes and imply that they be avoided. At least, I presume to learn something from these “coaching” emails. Of the 2 I’ve ever seen in my time at the company. Meanwhile, everyone around me is eating the poop and dying. I hear horror stories about kickabck from other departments, or orders gone wrong, resulting in a failure of service. If we promise that we’re going to do something, we sure as hell should do that thing we said. I hope this isn’t like, shocking. Everyone aught have enough moral presence to observe some essential behaviors. Application of effort, comprehension and learning, adaptability and progressive thinking. Aren’t these kind of important if you want to go far in the world? The exception to this rule are people who violate morality, like criminals, degenerates or other lesser beings. If you want to exploit your way to a living I do not endorse you. I would condone no such action.
I’ve been thinking a lot, because I find that we don’t really need all the people we have. There are too many, too much dead time, where not a single call is coming in, and everyone thinks it’s super great to meander around and barf about this and that. I have had the good fortune to get a chance to talk NFL with Joseph, who knows a lot about fantasy football as well. It’s been nice to be able to drop names like Bernard Pierce, John Kitna, Harry Douglas… we have a deeper than average understanding of the National Football League. Is John Kitna even in the NFL anymore?
There was no real point to any of that, other than to say that dead time means people come flock over to my desk and check out what I’m doing, or strike up conversation with me, or SIT on my desk and hang out. I mean really, I don’t ever have to go anywhere, the party comes to me every day. It’s TGIF at Westin’s desk! Bitches!
So I was tossing back song lyrics on Google Chat with Mike today, and I stumped him twice, once with The Moody Blues’ The Voice and then later with Gerry Rafferty’s Waiting For The Day. I’m a music stud. Seriously. Get the fuck out the way, I got you.
Well blog, I’m going to toodle around the internet for a while and then call it a night. It’s been fun catching up with you after a very stimulating day. I really appreciate you always being here for me, whether it’s good or bad, you always listen. And I’m thankful for that.